Returns and Refunds

Please note we do not accept returns on earrings due to hygiene unless the item is faulty.  Tarnishing or discolouration due to chemical contact is not a fault.  Items that appear to have been damaged by the customer due to mis-use will not be refunded and will be returned to the customer.

All products are covered by our standard 6 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded.

Please contact us at contact@lunaluca.co.uk quoting your order number for instruction on how to return your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lunaluca.co.uk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.

Sales and Promotions- Sales prices are applicable from the point of announcement and advertisement. Items purchased at full RRP are not applicable to be discounted after payment has been taken. Promotional codes- only one promotional code can be used at a time. Gift cards cannot be used alongside any other promotional codes.

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